An Openclaw Skills consumer-rights playbook that turns purchase disputes into evidence packs, complaint drafts, and escalation-ready filings.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install consumer-rights-guide
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install consumer-rights-guide using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Consumer Rights Guide?
This Openclaw Skills guide provides an end-to-end consumer-rights SOP for turning a bad purchase into a structured case file: it collects receipts, packaging photos, query screenshots, and communication logs, then converts them into complaint-ready materials.
Use it when you need to request a refund, pursue three-times compensation, or escalate a violation through local negotiation, 12315, 12360 customs reporting, administrative channels, or court. Openclaw Skills keeps the workflow evidence-driven, repeatable, and legally organized.
Consumer Rights Guide Use Cases
Use Openclaw Skills when:
- You need help filing a consumer complaint and do not know where to start.
- A product looks like fake goods, false advertising, non-compliant food, or other suspected violation.
- A pharmacy or merchant refuses a return, refund, or after-sales resolution.
- You want to claim refund plus three-times compensation and need a clean calculation path.
- You already have research findings from import-product-investigator and need to turn them into action.
- You must choose between local negotiation, 12315, 12360, hospital complaints, or court escalation.
How Consumer Rights Guide Works
- Confirm the case basics: where the product was bought, whether you have proof of purchase, the exact product problem, and the purchase amount.
- Build the evidence chain: save receipts, screenshots, packaging photos, query results, chat logs, and any call recordings into one dated evidence package.
- Classify the violation: determine whether the core issue is non-compliance, fake labeling, suspended import status, no approval number, or medical recommendation abuse.
- Choose the lowest-friction channel first: try on-site negotiation, then submit 12315 or 12360 complaints, and use hospital or legal channels only when needed.
- Draft complaint-ready text: use the provided templates to state facts, cite the applicable rule, and specify the requested remedy.
- Escalate with records intact: if the merchant refuses to resolve the issue, preserve all evidence and move to administrative escalation or court.
Consumer Rights Guide Setup
- Add the skill to your Openclaw Skills directory.
mkdir -p ~/.qclaw/skills/consumer-rights-guide
cp SKILL.md ~/.qclaw/skills/consumer-rights-guide/SKILL.md
- Make sure your agent environment can capture browser screenshots and accept image uploads, because this skill depends on evidence collection.
- Prepare the shared workspace used for case files.
mkdir -p ~/.qclaw/workspace
- If you plan to chain this with
import-product-investigator, keep that skill enabled so its research output can flow directly into this complaint SOP. - No external package install is required; the skill works through structured prompts, browser capture, and file organization rather than a separate runtime.
Consumer Rights Guide Data Schema & Taxonomy
Evidence package root
~/.qclaw/workspace/证据包_YYYY-MM-DD/
| Path | Contents | Purpose |
|---|---|---|
01_购买凭证/ |
shopping receipt, invoice, payment screenshot | proves the transaction, time, place, and amount |
02_产品包装/ |
front, back, ingredient list, label, seal photos | proves product identity and labeling facts |
03_查询证据/ |
GACC query screenshots, NMPA query screenshots, merchant page screenshots | supports violation research and legal basis |
04_商家沟通（如有）/ |
chat logs, negotiation screenshots, call recordings | preserves proof of notice and refusal |
证据清单.md |
case index and metadata summary | acts as the master checklist for filing and escalation |
File naming taxonomy
01_购买页面_商品名.png02_NMPA查询_商品名.png03_GACC查询_商品名.png04_购物小票_商品名.jpg05_沟通记录_商品名.png
证据清单.md metadata fields
| Field | Meaning |
|---|---|
| 产品 | product name |
| 调查时间 | investigation date |
| 购买金额 | purchase amount |
| 购买地点 | merchant name or channel |
| 购买渠道 | offline store, e-commerce, or doctor recommendation |
| 问题类型 | non-compliance, false advertising, suspended import, no approval number, etc. |
| 法律依据 | the complaint basis used in the filing |
| 投诉渠道 | 12315, 12360, court, or hospital channel |
| 诉求金额 | refund, compensation, or refund plus three-times compensation |
| 投诉编号 | filed case number, if any |
Evidence package behavior
- The skill expects the evidence chain to be complete before formal filing.
- The markdown checklist is generated as the case index and should be updated as new materials arrive.
- Openclaw Skills uses the package as the source of truth for complaint text, negotiation language, and escalation decisions.
Consumer Rights Guide Advanced Features
- Standalone consumer-rights workflow in Openclaw Skills, or a downstream handoff from
import-product-investigatorwhen violations are confirmed. - Browser-based evidence capture for online purchase pages, query results, and official status checks.
- Structured evidence packaging with stable directory naming and complaint-ready metadata.
- Reusable templates for 12315 complaints, 12360 reports, negotiation scripts, and simplified court filings.
- Built-in escalation ladder that moves from local negotiation to administrative channels and then to litigation only when necessary.
- Compensation calculator logic that accounts for refund plus three-times compensation and the minimum compensation floor.
- Negotiation guidance that preserves recordings, chat logs, and signed settlement text for evidentiary value.
- Privacy-aware workflow that keeps the evidence package for rights protection only and avoids unnecessary external distribution.
SKILL.md
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