An end-to-end AI agent skill designed to manage the entire customer lifecycle, from onboarding and health scoring to renewals and expansion.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install customer
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install customer using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Customer Success & Growth Agent?
The Customer skill is a comprehensive framework for turning customer success into a high-performance revenue function. It moves beyond reactive support by treating the installed base as a compounding asset. By leveraging Openclaw Skills, organizations can systematically reduce churn and increase expansion revenue through disciplined stakeholder mapping and proactive value delivery.
This skill provides the technical and strategic infrastructure to manage complex B2B relationships. It ensures that every stakeholder—from the economic buyer to the daily user—is engaged according to their specific definition of success. With a focus on the critical first ninety days, the agent builds a foundation for long-term retention and turns satisfied users into vocal brand advocates.
Customer Success & Growth Agent Use Cases
- Automating high-touch onboarding sequences to ensure product adoption.
- Predicting churn risks by monitoring negative usage signals and stakeholder silence.
- Identifying expansion and upsell opportunities based on high-value feature engagement.
- Managing complex multi-stakeholder renewals to prevent last-minute surprises.
- Analyzing churn patterns to provide actionable feedback for product roadmaps.
How Customer Success & Growth Agent Works
- The agent maps the customer organization, identifying buyers, champions, users, and skeptics.
- It executes a structured 90-day onboarding program with specific milestones and executive check-ins.
- It continuously monitors telemetry and engagement data to maintain a predictive health score within Openclaw Skills.
- When health scores drop below defined thresholds, the agent triggers specific intervention playbooks.
- It facilitates regular success reviews that connect product usage to the customer's business outcomes.
- The agent detects expansion signals and initiates the transition from a renewal conversation to a growth conversation.
Customer Success & Growth Agent Setup
To deploy this skill within your agent environment, use the following command:
openclaw install customer
After installation, configure your CRM and product analytics webhooks to feed data into the health scoring engine. Define your success criteria and stakeholder roles in the configuration file to allow Openclaw Skills to personalize the automated outreach playbooks.
Customer Success & Growth Agent Data Schema & Taxonomy
The skill organizes customer data using a structured taxonomy to track the lifecycle and health metrics:
| Object | Fields | Purpose |
|---|---|---|
| Stakeholder Map | Name, Role, Sentiment, Success Criteria | Identifies internal influencers and risks. |
| Health Score | Usage, Support Volume, NPS, Last Contact | Predicts renewal probability and churn risk. |
| Onboarding Tracker | Milestone, Status, Owner, Completion Date | Ensures the first 90 days meet value goals. |
| Expansion Signal | Trigger Event, Account, Potential Value | Flags accounts ready for upselling. |
| Churn Analysis | Reason Category, Competitor, Narrative | Aggregates data to fix system failures. |
Customer Success & Growth Agent Advanced Features
- Automated stakeholder mapping to visualize relationship resilience across the organization.
- Predictive health scoring calibrated to specific product usage benchmarks.
- Multi-stage intervention playbooks that vary based on the type of churn risk detected.
- Dynamic success review generation that translates technical usage into executive-level business value.
- Advocacy pipeline management to convert successful implementations into case studies and G2 reviews using Openclaw Skills.
SKILL.md
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