A powerful integration for managing customer feedback, support tickets, and product changelogs via Openclaw Skills.
Install & Download
1. ClawHub CLI
The fastest way to install a skill directly from the registry.
npx clawhub@latest install featurebase
2. Manual Installation
Copy the skill folder to one of these locations
~/.openclaw/skills/ <project>/skills/ Priority: Workspace > Local > Bundled
3. Prompt Installation
Copy this prompt to OpenClaw to install it automatically.
Help me install featurebase using Clawhub. If Clawhub is not installed, install it first (npm i -g clawhub).
Prefer to download?
Get the raw skill files in a ZIP archive.
What is Featurebase?
Featurebase is a comprehensive customer feedback platform designed to bridge the gap between users and product teams. By integrating this capability into Openclaw Skills, developers and product managers can efficiently track feature requests, manage support tickets, and publish changelog updates using simple CLI commands or agentic workflows. This skill centralizes user interactions, allowing teams to prioritize development based on actual user votes and feedback.
It simplifies the process of closing the feedback loop, ensuring that users feel heard while keeping the development team focused on the most impactful features. By utilizing this within the Openclaw Skills ecosystem, teams can automate responses and maintain a transparent product roadmap with minimal manual overhead.
Featurebase Use Cases
- Tracking and prioritizing user-submitted feature requests based on real-time vote counts.
- Responding to and resolving customer support tickets directly from the terminal or through an AI agent.
- Publishing version updates and changelogs to keep users informed of new features and fixes.
- Monitoring user activity and searching for specific user profiles within the Featurebase ecosystem.
- Updating post statuses like moving a request from planned to in-progress to reflect the current development state.
How Featurebase Works
- The skill connects to the Featurebase V2 API using a provided API key and organization subdomain.
- Users or AI agents issue commands to list, create, or update feedback posts, support tickets, or changelog entries.
- The skill processes the request, communicating with do.featurebase.app/v2 to fetch or modify data.
- Status updates and comments are synced in real-time to the Featurebase dashboard, ensuring consistency across all platforms.
- Feedback is organized into specific boards, allowing for structured data management and targeted reporting via Openclaw Skills.
Featurebase Setup
To use the Featurebase skill within Openclaw Skills, follow these installation and configuration steps:
- Obtain your API key from the Featurebase dashboard under Settings → API.
- Configure your credentials in
~/.clawdbot/clawdbot.json:
{
"skills": {
"entries": {
"featurebase": {
"apiKey": "YOUR_API_KEY",
"orgSubdomain": "YOUR_SUBDOMAIN"
}
}
}
}
Alternatively, you can set the following environment variables in your shell:
export FEATUREBASE_API_KEY=your_api_key_here
export FEATUREBASE_ORG=your_subdomain
Featurebase Data Schema & Taxonomy
The Featurebase skill organizes data into several core entities to maintain a clear metadata taxonomy:
| Entity | Description | Key Fields |
|---|---|---|
| Posts | Feature requests and feedback entries | ID, Title, Content, Status, Votes, Board |
| Support | Customer help desk tickets | ID, Subject, Status, Author Email, Content |
| Changelog | Product release and update notes | ID, Title, Content, Publication Status |
| Users | User profiles and interaction history | ID, Email, Activity Log |
| Boards | Categorized areas for feedback | ID, Name, Description |
Available Post Statuses: open, under-review, planned, in-progress, complete, and closed.
Featurebase Advanced Features
- Automated status transitions for feature requests based on development milestones.
- Bulk processing and resolution of support tickets via script-based Openclaw Skills automation.
- Multi-agent support for collaborative feedback management and drafting AI-generated responses.
- Integration with deployment workflows to automatically trigger changelog publication after releases.
- Advanced filtering of posts by specific boards and vote counts for high-impact prioritization.
SKILL.md
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