CliniQueue
What is CliniQueue?
CliniQueue is an AI-powered clinical ticket intelligence platform designed for healthcare support teams. It automatically classifies incoming support tickets into 8 distinct clinical categories in under 2 seconds via a webhook connection. The system is built with a zero-retention architecture to protect data privacy, instantly detecting PHI (Protected Health Information) risks, flagging potential HIPAA breaches, and triggering immediate escalations without storing any ticket text. It seamlessly integrates with standard helpdesks like Zendesk, Freshdesk, and Intercom to deliver structured JSON data for accurate automated routing.
How to use CliniQueue?
To use CliniQueue, connect your existing helpdesk (such as Zendesk, Freshdesk, or Intercom) by configuring it to send a webhook POST request containing the ticket text to your designated CliniQueue endpoint. CliniQueue will read the text, run it through its clinical category models, detect any compliance or PHI issues, and return a structured JSON response to your helpdesk for automated routing in milliseconds.
CliniQueue's Core Features
8 clinical category classification trained on healthcare support patterns
Real-time PHI risk detection and HIPAA breach flagging
Instant escalation triggers for high-urgency clinical issues
Zero-retention architecture that instantly discards ticket text after processing
One-webhook integration mapping seamlessly with any system supporting webhooks
Metadata-only audit logs capturing timestamps, API keys, and classification results
CliniQueue's Use Cases
Detecting potential PHI exposures and routing them to security teams within minutes
Identifying clinical urgency tickets where providers or patients cannot access active care tools
Routing integration issues like broken HL7 or FHIR feeds directly to the engineering team
Separating low-priority training and onboarding requests from urgent technical issues
FAQ from CliniQueue
Do you store our ticket data?
Is BAA included?
How do I integrate it?
How accurate is it?
CliniQueue Reviews (0)
CliniQueue Pricing
Compliant
$299 / month
1,000 tickets/month, 8 clinical labels, BAA included, PHI risk + escalation flags, Webhook integration
Clinical
$799 / month
4,000 tickets/month, Everything in Compliant, Custom labels, Metadata audit logs, Compliance flagging, Priority Support
Critical
$1,999 / month
15,000 tickets/month, Everything in Clinical, Dedicated infrastructure, Quarterly review call, SLA guarantee
Enterprise
Talk to Us
Unlimited volume, Everything in Critical, Dedicated infrastructure, Quarterly review call, SLA guarantee
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