What is Brainfish in simple terms?

Brainfish is an AI self-service agent that delivers in-product assistance for your users both proactively and reactively, throughout the customer journey—outperforming both resource-heavy in-house builds and shallow AI bandaids. Your Brainfish AI agent has sophisticated intelligence that enables it to learn continuously through product interactions — evolve with your product, and empower your users.

What is an Ambient Agent?

An Ambient AI agent is an system that perceives its environment, takes actions autonomously to achieve goals, and may improve its performance through machine learning or by acquiring knowledge. Brainfish Ambient Agents are designed to observe software and digital experiences, and help users navigate, discover, complete complex tasks through pattern recognition, computer vision, API connections, and more.

How does Brainfish work?

Brainfish uses a combination of AI models and intelligent structures to form an AI agent. AI models, computer vision, pattern recognition, are combined to crawl your online product’s User Experience (UX), then leverage learned information from these observations to generate a sophisticated "living" product map. From this living product map, Brainfish agents can draw insights, generate documentation, and make recommendations to users.

What is a user session?

A session for Brainfish purposes is a user asking at least 1 question through an agent (in-product/web/admin). In this session the user can ask multiple follow ups in the same thread - and this is still classified as 1 session.

How does this work from a data privacy perspective?

Brainfish is SOC2 Type II and ISO27001:2022 certified. Brainfish Ambient Agents use a cookieless tracking method to capture user behavior and actions. Your AI Agents automatically obfuscate any input fields observed, or potentially sensitive data, before a snapshot or screen recording is taken.

Can I connect this to XYZ system?

Yes! Brainfish natively integrates with a range of support tools like Zendesk, and can also integrate via AI Actions to any system through APIs (not available to Core users). AI Actions are super easy to configure and don't require time-consuming workflow building, because connecting Ambient Agents to your systems has been designed to be easy.

Does this work with my existing content?

Yes, Brainfish agents have the ability to draw from a range of Knowledge sources (such as Websites, Docs, third-party knowledgebases) and either import or sync this data to be used in AI Answers.

Do you have a startup plan?

Yes! We do offer heavily discounted incentives for startups — we deeply know the pain of creating your first customer experience, and think Brainfish is a necessity for all software products. Email our team to apply.

Brainfish: AI-powered help center platform for instant customer inquiry resolution and support automation.

Name: Brainfish
Rating: 5 (90 reviews)
Author: toolify

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AI-powered help center platform for instant customer inquiry resolution and support automation.

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May 11 2023

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Brainfish Product Information

What is Brainfish?

Brainfish is an AI-powered help center platform designed to instantly resolve customer inquiries. It uses ambient AI agents that learn on their own while still enabling human touch for moments that matter most. Brainfish reduces customer effort, optimizes customer experience, and reduces operational costs by automating knowledge creation, L1 and L2 support, and understanding user behavior.

How to use Brainfish?

Embed Brainfish in your product or website with a code snippet. The agent starts learning and cataloging your product using computer vision. Customers and staff can then use this learned information to get answers to anything.

Brainfish's Core Features

Ambient AI Agents

Self-Generating Help Docs

Multimodal Answer Engine

End-to-End Actions

Contextual Guidance

Behavioral Reporting

Integrations with existing tools

Brainfish's Use Cases

Reduce customer effort by providing real-time guidance and proactive support.

Automate L1 and L2 support to solve problems before users need to ask for help.

Automate knowledge creation by building product docs on autopilot.

Understand user behavior to improve content, processes, and product.

FAQ from Brainfish

What is Brainfish in simple terms?
What is an Ambient Agent?
How does Brainfish work?
What is a user session?
How does this work from a data privacy perspective?
Can I connect this to XYZ system?
Does this work with my existing content?
Do you have a startup plan?

Brainfish Support Email & Customer service contact & Refund contact etc.

More Contact, visit the contact us page(https://www.brainfi.sh/company)
Brainfish Company

Brainfish Company name: Brainfish Pty Ltd .

More about Brainfish, Please visit the about us page(https://www.brainfi.sh/company).
Brainfish Login

Brainfish Login Link: https://app.brainfi.sh
Brainfish Sign up

Brainfish Sign up Link: https://app.brainfi.sh/signup
Brainfish Pricing

Brainfish Pricing Link: https://www.brainfishai.com/pricing
Brainfish Linkedin

Brainfish Linkedin Link: https://www.linkedin.com/company/brainfi-sh
Brainfish Twitter

Brainfish Twitter Link: https://twitter.com/brainfishai

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Brainfish Reviews (0)

5 point out of 5 point

Brainfish Pricing

Core

From $795 /month

Ambient AI that generates knowledge, and has AI answers for everything. Includes 2500 user sessions /month, 1 Ambient Support Agent, Self-Generating Knowledge, Performance Analytics, Basic Integrations + CMS, Static Next Best Actions, Hosted Help Center Website, Basic Support

Growth

From $1295 /month

Interpret user behaviour, and enable customers to ‘close the loop’ themselves. Including everything in Core, plus; AI Actions, 7500 user sessions /month, Unlimited Ambient Agents with goals, AI Themes & Insights, White Glove Onboarding, Priority Support

Enterprise

The self-service platform for customer experience. Custom integrations, dashboards, & more. Including everything in Growth, plus; Unlimited sessions /month, Localized cloud deployments, Custom Integrations, Custom Pricing & Terms, SSO/SAML, Dedicated account manager

For the latest pricing, please visit this link: https://www.brainfishai.com/pricing

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