Best 629 Customer Service Tools in 2024

SiteJetAI, WitChat, 24/7.ai, Invocom, Instadesk, ServiBot, Infichat, DigitalGenius, helpix AI, Chaticket are the best paid / free Customer Service tools.

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75.94%
0
Swift responses, lower costs & top service
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44.78%
0
AI Chatbot for customer service.
115.9K
9.20%
0
AI customer service solutions
--
18.41%
0
Invocom is a customer service platform providing AI chatbot services to enhance customer support.
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100.00%
1
Full-scene intelligent marketing service brand.
--
100.00%
0
Advanced AI chatbot for customer service.
--
0
AI-powered customer support for better customer satisfaction.
53.0K
79.63%
2
DigitalGenius uses AI to automate customer service and enhance experiences for ecommerce brands.
--
33.87%
1
AI platform for automated customer service
--
0
Efficient AI-powered chatbot for streamlined customer service
13.9K
9.47%
0
Clever Chat is an AI-powered chatbot service for improved customer support.
23.4K
5.16%
0
Interact with a Custom LLM using a chatbot interface.
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100.00%
1
Adaptive AI for extraordinary customer service.
--
2
Wachat Bot is an AI-powered system that automates and improves customer support on WhatsApp.
--
18.00%
0
AI-powered customer self-service.
53.2K
7.72%
0
Desku is an AI-based customer support platform that improves service and customer satisfaction.
19.9K
7.59%
4
An AI-powered bot that reduces customer service queries.
--
1
Enhance customer service with AI chatbot.
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85.47%
1
A tool, Wavechat, uses AI chatbot to answer visitors' questions instantly on a website.
--
0
Effortlessly manage support tickets and provide quick resolution.
33.0K
49.75%
0
Empathic AI CX agent for customer service
23.0K
5.97%
0
AI-powered bots for better customer service
75.3K
17.23%
0
Free, 24/7 AI Therapist service
8.3K
14.39%
0
AI call answering service
--
1
AI-powered customer service that automates interactions.
--
2
Find AI tools and services easily.
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29.11%
1
AI powered resume and profile analysis service for job seekers.
--
0
Effortless and instant replies. No waiting time.
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35.44%
0
Meaningful chat service for deep connections.
--
1
Build custom GPT chatbots with your own data, train and use them to answer questions.
676.4K
52.33%
1
Integrated customer service, live chat, and helpdesk platform.
--
0
Streamline email customer service with ResolveBot.
88.6K
25.54%
0
Boost customer service and cut support workload with Chatwith's custom AI chatbot.
8.1K
13.35%
0
Automate customer service and increase sales with AI chatbots and live chat.
6.4K
16.22%
0
AI phone agent service that never misses customer calls and handles inquiries.
--
76.24%
0
GPT-powered customer service agent for instant support.
--
100.00%
0
Deliver faster, richer customer experiences with Kustomer's AI-powered CRM platform.
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37.47%
1
Unlimited customizable chatbots for various purposes.
--
100.00%
1
Winchat is an AI chatbot that assists ecommerce businesses, offering instant and accurate customer support.
5.1K
14.65%
0
Revolutionize customer service and lead acquisition with ConversaLink, an AI chatbot custom-tailored for your business.
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21.36%
0
AI-powered live chat for Shopify
10.4K
26.89%
1
Custom GPT for Whatsapp & Telegram
60.0K
33.27%
1
Forethought automates customer support to lower costs and improve service quality.
--
31.03%
0
24/7 AI chat tool for efficient customer service
40.1K
22.45%
0
Live chat tool for customer service and sales engagement.
--
50.71%
0
Powering customer service revolution with AI chatbots
--
36.54%
1
AI-powered chat service analyzing user interactions for actionable insights.
--
28.57%
1
Smart Contact Centre Solution with seamless customer interactions and elevated customer experience.
12.5K
9.09%
0
Reduce support costs and drive revenue
--
26.35%
0
AI-powered Digital Care Platform for personalized customer care.
9.8K
17.95%
0
AI-driven personal journeys
41.4M
32.80%
10
Grow your business faster with HubSpot's customer platform.
--
44.36%
1
A conversational chatbot, Docent, provides human-like answers to customer queries efficiently.
--
100.00%
0
Enhance engagement, streamline service, and drive sales with our custom AI chatbots.
--
100.00%
1
Build custom GPT-powered chatbots tailored to your business needs.
31.4K
5.15%
0
Reduce call volumes, improve experiences with AI assistant.
--
4
Powerful AI customer assistant for engaging dialogues.
--
0
All-in-one solution for customer engagement
19.4K
17.62%
0
Organize, automate, & manage customer onboarding for success teams.
--
19.15%
0
ZenCall is an AI service that handles calls when you're busy or away.
9.3K
11.84%
0
"Ribbo AI is an AI customer support agent that uses business data and tone of voice to handle customer inquiries."
--
1
Enhance user engagement and support with AI chatbot assistant.
--
53.78%
0
AI voice phone bots for efficient customer interactions
--
1
Automated customer interactions and enhanced sales performance.
161.6K
56.82%
1
The ultimate AI assistant for sales and customer service, Air can have lifelike phone calls and autonomously handle tasks across multiple applications.
37.2K
6.91%
1
Create personalized chatbot for 24x7 customer service, answering queries instantly and reducing costs.
6.1K
27.29%
0
Never miss a customer
255.4K
17.95%
2
AI-powered self-service knowledge base
8.5K
11.82%
0
AI customer service agent for HelpScout
43.3K
7.81%
3
Hubtype offers advanced automated customer service with conversational app platform.
9.9K
68.15%
0
Conversational AI platform with advanced AI and Speech Recognition.
--
26.12%
0
Unlocking Blockchain data for smarter CRM
9.4K
20.27%
0
E-commerce AI phone support.
--
39.58%
0
Truly understand your clients and improve your business
73.8K
96.63%
1
In-app support and ticketing system powered by AI.
--
0
Comprehensive customer support in native languages.
--
65.93%
0
Enhance CX with AI-powered customer service
--
100.00%
0
Collaborative web project editing with Generative AI
--
100.00%
0
Stay updated with daily stock updates
20.2K
46.32%
0
Automate customer support operations with advanced AI.
9.6K
10.48%
0
Simple and affordable customer support tool.
--
100.00%
0
Create stunning slideshows with Festive Slideshow Maker.
51.2K
6.83%
0
Southeast Asia's #1 Chatbot Platform
15.1K
11.49%
3
"Angry Email is an efficient online tool for managing emails effectively."
--
26.10%
3
Duplikate is an advanced platform that uses AI to optimize community management and boost engagement.
9.3K
10.03%
0
Elevate sales on WhatsApp using catalog and execute impactful broadcasts effortlessly with XpressBot
6.5K
24.18%
2
Kili is an AI assistant that supports customer service teams with personalized and accurate support.
--
23.02%
2
Discover the perfect present with AI-powered gift suggestions.
--
32.60%
1
Norby AI, powered by ChatGPT, automates customer support for various industries.
--
0
AI-powered personalized skincare routines
57.8K
11.09%
0
AI and automation for business operations.
--
75.69%
0
Train support chatbots from website content to handle queries.
--
0
Revolutionary AI-powered SaaS solutions.
--
0
Advanced chatbot platform for elevated customer interactions.
--
100.00%
0
A social feedback platform empowering consumers and promoting better customer service.
--
42.22%
1
ClipyBoard is a customizable board management tool for customer service and SEO analysis.
116.5K
53.80%
3
Streamline customer support with AI chat bot & live chat
64.0K
9.98%
2
eesel.ai is a platform for connecting knowledge with ChatGPT to build a question-answering oracle.
6.2K
22.38%
1
Powerful SaaS platform for building, deploying, and managing AI-powered Assistants.

What is Customer Service?

Customer service refers to the support and assistance provided by a company to its customers before, during, and after the purchase of a product or service. With advancements in artificial intelligence, customer service is being transformed by AI-powered chatbots, virtual assistants, and automated support systems that aim to enhance the customer experience and streamline support processes.

What is the top 10 AI tools for Customer Service?

Core Features
Price
How to use

Anthropic

The core features of Claude include natural language processing, data analysis, machine learning, and personalized recommendations.

To use Claude, simply interact with the AI assistant through the website or designated platform.

HubSpot

Marketing automation software. Free and premium plans.
Sales CRM software. Free and premium plans.
Customer service software. Free and premium plans.
Content management software. Free and premium plans.
Operations software. Free and premium plans.
B2B commerce software. Free and premium plans.

HubSpot's CRM platform contains the marketing, sales, service, operations, and website-building software you need to grow your business. With HubSpot, you can seamlessly connect your data, teams, and customers on one customer platform that grows with your business.

tawk.to

Live Chat
Chat Pages
Contacts
Knowledge Base
AI Assist

Add a small JavaScript snippet to your site and monitor customer activity in real time

Intercom

Help Desk
AI Chatbot
Proactive Support
Messenger
Apps and Integrations
Platform

Intercom provides a range of products and features to boost productivity, cut support volume, deliver personalized support at scale, and engage with customers through various channels.

Intercom

Workspace that connects inbox, tickets, and help center
AI chatbot and automations
Product tours, outbound messages, and more for proactive support
Fully integrated, omnichannel platform
Messenger apps and integrations
Customer service trends, product releases, and best practices in the resource library
Integrate with or build apps on top of Intercom in the developer hub
Insights and best practices from industry experts in webinars
Deep-dive courses in the academy to master Intercom
Product demos in the demo series to learn how Intercom can grow your business
Community to ask questions, find answers, learn from experts, connect, and get inspired
Help center articles for faster self-serve answers

To use Intercom's integrated knowledge base, set up a central place for customers to find answers, tips, and important info. Customize the help center to match your brand. Create engaging articles with multimedia and tailor them to different audiences. Use feedback loops to improve your content. Use outbound messaging to resolve issues before they arise.

Synthesia

AI avatars: Choose from over 140 diverse AI avatars to create your videos
AI voices: Access AI voices in over 120 languages and accents
Video templates: Make use of 60+ pre-designed templates for quick video creation
Custom AI avatars: Create your own AI avatar to personalize your videos

To use Synthesia, simply generate your script, customize the video with AI avatars and voiceovers, collaborate with your team if needed, and then share, download, or embed the video. The platform offers easy updates and integration with other tools for seamless video creation.

Deepgram Voice AI

Speech-to-Text API
Text-to-Speech API
Audio Intelligence API

Integrate Deepgram Voice AI APIs into your applications by following the documentation and tutorials provided. You can transcribe speech with unmatched accuracy, speed, and cost using the Speech-to-Text API. For real-time AI agents, utilize the Text-to-Speech API to generate human-like speech. The Audio Intelligence API, powered by AI language models, enhances audio understanding.

Chaport

Talk to customers in real time via live chat
Automate sales and support with chatbots
Answer questions from all channels in one place
Create a knowledge base for customers

Add a live chat widget to your website, connect other channels, and automate sales & support with chatbots.

GitMind Chat

Natural Language Processing
Strong Timeliness
Contextual Memory
Multilingual Support
Data Security
Reduced Costs and Increased Efficiency

With GitMind Chat, you can easily create and customize your own AI assistant. Just follow a few simple steps and start enjoying the benefits of AI-powered assistance.

Crisp

Widget: Craft meaningful interactions with a website chat widget
Chatbot: Build chatbots for automated conversations
CRM: Improve your leads and customers' knowledge
Shared Inbox: Get more work done, together
Ticketing System: Optimize your customer support in an efficient way
Campaigns: Boost your engagement by sending email and in-app messages
Knowledge: A knowledge base to give instant answers to your customers
Status Page: Monitor your system and alert users when something goes wrong
Apps: Pricing: Integrations

Learn how to use and configure Crisp in the Help Center.

Newest Customer Service AI Websites

Revolutionizing voice and portrait cloning
Efficient AI conversations
Creators' premier AI platform

Customer Service Core Features

24/7 availability

Instant responses

Personalized support

Multilingual capabilities

Seamless escalation to human agents

What is Customer Service can do?

E-commerce websites using AI chatbots for order tracking and product inquiries.

Banks and financial institutions employing virtual assistants for account management and transaction support.

Telecommunications companies using AI-powered systems for technical support and troubleshooting.

Customer Service Review

User reviews of AI customer service solutions are generally positive, with customers praising the quick response times and 24/7 availability. Some users express frustration with the limitations of AI in handling complex issues and the occasional need for human intervention. Overall, customers appreciate the convenience and efficiency provided by AI-powered support, while companies value the cost savings and scalability offered by these solutions.

Who is suitable to use Customer Service?

A customer interacts with an AI chatbot to track their order status and receives an instant update.

A user asks a virtual assistant for product recommendations based on their preferences and receives personalized suggestions.

A customer requests a refund through an automated support system and receives a prompt resolution.

How does Customer Service work?

To implement AI in customer service, companies can follow these steps: 1) Identify common customer queries and issues; 2) Develop a comprehensive knowledge base; 3) Choose an AI platform or build a custom solution; 4) Train the AI system using historical data and customer interactions; 5) Integrate the AI customer service solution with existing support channels; 6) Continuously monitor and improve the AI system based on customer feedback and interactions.

Advantages of Customer Service

Reduced response times

Increased customer satisfaction

Cost savings through automation

Consistent and accurate information

Scalability to handle high volumes of inquiries

FAQ about Customer Service

What is AI customer service?
How does AI improve customer service?
Can AI completely replace human customer service agents?
What are the challenges of implementing AI in customer service?
How do customers feel about interacting with AI for support?
What is the future of AI in customer service?