Best 629 Customer Service Tools in 2026

Natural language interaction for task assistance

You can talk to Claude, an AI assistant from Anthropic, and instruct it in natural language to help you with many tasks.

CRM
Marketing Automation
Sales Automation
Customer Service Tools
Content Management
Operations Management
B2B Commerce Tools
AI-powered features

Marketing Hub Professional SGD 1,120 /mo For marketing teams who want to effectively run omni-channel campaigns, automation, and reporting to build a scalable demand engine. Includes 3 seats and 2,000 marketing contacts.
Marketing Hub Enterprise SGD 5,100 /mo For marketing organizations seeking power, flexibility, and governance to orchestrate data-driven customer journeys at scale and accelerate revenue growth. Includes 5 seats and 10,000 marketing contacts.

HubSpot can be used by selecting the appropriate 'Hub' (Marketing, Sales, Service, Content, Operations, Commerce) based on your needs. Each hub offers tools and features designed to streamline specific business processes. You can start with the free CRM and then upgrade to premium plans as your business grows.

24/7 live chat support
Professionally trained, native-speaking agents
Lead capture and customer service
Integration with tawk.to's free live chat software
Real-time monitoring of agent performance
CRM integrations

Full Time $2.20 per hour Schedule up to 40 hrs a week — perfect for connecting with customers during business hours, or a few hours a day.
Double Shift $1.50 per hour Need to cover two shifts? Schedule 80 hrs a week and be there more often for your prospects and customers.
Days & Weekends $1.10 per hour Busy evenings and weekends? or 18+/hrs a day? Schedule 128/hrs a week, and we'll be there for you.
24x7-365 $1 per hour The plan that made us famous — at an unbeatable $1/hr, we've got you covered 24x7-365. Your customers are going to love you.

Businesses sign up for the Hire Chat Agents service, provide information about their business, and set a schedule for when they need chat support. tawk.to's agents then handle incoming chats, providing customer service and capturing leads as needed. The service integrates with the tawk.to dashboard, allowing businesses to monitor agent performance and chat history in real-time.

Fin AI Agent for automated customer support
Omnichannel support (inbox, tickets, phone, help center)
AI-enhanced inbox for agent productivity
AI Insights & Reporting for performance optimization
Workflow automation with a visual builder

Essential $29 per seat/mo (billed annually) + $0.99 per Fin resolution Includes Fin AI Agent, Messenger, Shared Inbox and Ticketing system, Pre-built reports, Public Help Center
Advanced $85 per seat/mo (billed annually) + $0.99 per Fin resolution Every Essential feature, plus: Multiple team Inboxes, Workflows automation builder, Round robin assignment, Private and multilingual Help Center, Includes 20 free Lite seats
Expert $132 per seat/mo (billed annually) + $0.99 per Fin resolution Every Advanced feature, plus: SSO & identity management, HIPAA support, Service level agreements (SLAs), Multibrand Messenger / Help Center, Includes 50 free Lite seats
Fin AI Agent (on existing helpdesk) $0.99 per Fin resolution (50 resolutions per month minimum) Use Fin with your current helpdesk including Zendesk, Salesforce, and more.
Copilot $29 per agent/mo (billed annually) Increase agent efficiency with a personal AI assistant in the inbox. Free to use in 10 tickets or conversations per agent/mo.
Proactive Support Plus $99 /mo Advanced in-app and outbound support features including Posts, Checklists, Product Tours, Surveys, and Series campaign builder. Includes 500 Messages Sent/mo

Intercom can be used by integrating it with your existing platform or by using Intercom's complete AI-first customer service platform. It allows you to manage customer interactions, automate workflows, and provide AI-powered support through various channels.

Help Desk
AI Chatbot
Proactive Support
Omnichannel Platform
Knowledge Base
Inbox
Tickets
AI Insights & Reporting
Workflows
Apps and Integrations

Essential $29 per seat/mo, billed annually
Advanced $85 per seat/mo, billed annually
Expert $132 per seat/mo, billed annually
Fin AI Agent $0.99 per Fin resolution, 50 resolutions per month minimum
Copilot $29 per agent/mo, billed annually, Unlimited usage
Proactive Support Plus $99 /mo, Includes 500 Messages Sent/mo

Intercom can be used to set up a central help center, create multilingual articles, add images and videos to articles, tailor content to different audiences, automate feedback loops, and resolve issues before they arise using outbound messaging.

Live chat
Chatbots
Multi-channel messaging
Knowledge base
Integrations & API

Free $0 2 operators included, Unlimited chats & websites, 60-day chat history, 1 default auto-invitation (branded), Basic widget customization, Web, desktop & mobile apps
Pro $29/mo ($39/mo monthly) 4 operators included, Everything in Free plus: Unlimited chat history, Auto-invitations, Advanced widget customization, Email & messengers integration, Saved replies, Pre-chat form, Detailed reports, Autoresponder, REST & JavaScript API
Unlimited $99/mo ($129/mo monthly) Unlimited operators, Everything in Pro plus: Chatbots, Knowledge base + FAQ bot, Teams, Assignment rules, Shared saved replies, Custom fields, Chat ratings, Advanced reports, On-demand reports, Zapier integration

Add a live chat widget to your website, connect other channels like email and social media, and automate sales and support using chatbots. You can manage all customer interactions from the Chaport platform.

AI Avatars (230+)
AI Voiceovers (140+ languages)
Video Templates (250+)
AI Script Generator
AI Video Editor
AI Voice Cloning
AI Screen Recorder
Multilingual Video Player
Live Collaboration
1-Click Translations
AI Video Dubbing

Free US$ 0 /mo 3 minutes of video/month, 9 AI avatars
Starter US$ 18 /mo (billed yearly) 120 minutes of video/year, 125+ Synthesia AI avatars
Creator US$ 64 /mo (billed yearly) 360 minutes of video/year, 180+ Synthesia AI avatars
Enterprise Custom pricing Unlimited video minutes, 230+ Stock avatars, Dedicated Customer Success Manager

Users can create videos by typing in text, selecting an AI avatar, customizing the video with colors, fonts, and layouts, collaborating with team members, and then sharing or exporting the video.

Omnichannel Team Inbox
AI Chatbot
CRM
Knowledge Base
Automations
Campaigns
Ticketing System

Free Free For solopreneurs and entrepreneurs. Your first shared inbox.
Mini $45 Per month, per workspace. For early-stage companies who want to improve their customer service.
Essentials $95 Per month, per workspace. For small companies requiring a full-featured customer support platform.
Plus $295 Per month, per workspace. For medium-sized businesses looking for an AI-powered omnichannel customer support software.
Enterprise Unique pricing Need something more custom? Created for large-scale companies willing to benefit from dedicated features, custom onboarding and personalized SLAs.

Use Crisp by integrating it with your website and other communication channels. Centralize all your inbound conversations into one collaborative inbox. Build automated workflows to streamline tasks and respond to users automatically. Leverage customer data to personalize conversations. Create a knowledge base to provide customers with self-service support.

Multilingual support
API-native with configurations and integrations
Automated testing
Bring your own models
Tool calling
A/B experiments

Choose a workflow from pre-made templates or build your own. Plug it into your telephony, website, or app. Handle millions of calls and monitor their performance.

Speech-to-Text API
Text-to-Speech API
Voice Agent API
Audio Intelligence API

Free Trial $200 in free credits That can fuel transcription for 750 hours, or generate text-to-speech audio for ~200 hours. No credit card needed.

To use Deepgram, sign up for a free account to receive $200 in free credits. Explore the Playground to try models and APIs, transcribe sample audio files, or generate text-to-speech audio. Integrate Deepgram's APIs into your applications for speech-to-text, text-to-speech, and voice agent capabilities.