Best 1464 AI Customer Service Assistant Tools in 2025

Jotform AI Agents, Airtable Assistant, Gorgias, Dialpad, DocsBot AI, OpenPhone, Respond.io, JustCall, Relevance AI, AiSensy are the best paid / free AI Customer Service Assistant tools.

What is AI Customer Service Assistant?

AI Customer Service Assistant is a virtual agent powered by artificial intelligence, that is capable of interacting with customers, answering their queries, guiding them through processes, or even suggesting products or services. It leverages machine learning, natural language processing, and often chatbot technology to simulate human-like interactions, aiming to provide customer support 24/7.

AI Customer Service Assistant Insights

United States

Traffic

73.6M

India

Traffic

13.0M

United Kingdom

Traffic

10.4M

Japan

Traffic

4.0M

Average

Traffic

1.6M
1464 Tools
AI Customer Service Assistant already has over 1464 AI tools.
41.2M Total Monthly Visitors
AI Customer Service Assistant already boasts over 41.2M user visits per month.
15 tools traffic more than 1M
AI Customer Service Assistant already exists at least 15 AI tools with more than one million monthly user visits.

What is the top 10 AI tools for AI Customer Service Assistant?

Core Features
Price
How to use

Anthropic

The core features of Claude include natural language processing, data analysis, machine learning, and personalized recommendations.

To use Claude, simply interact with the AI assistant through the website or designated platform.

Jotform AI Agents

24/7 customer service
6000+ agent templates
Dynamic conversation management

To use Jotform AI Agents, sign up on the Jotform platform, select the AI agent suitable for your needs, and integrate it into your customer service workflow.

Airtable Assistant

AI embedding into workflows
No-code app building
Real-time data connections
Automation capabilities
Custom interface creation

Begin by signing up for Airtable, then explore integrating AI into your workflows. Use provided features to enhance data analysis and automate processes.

tawk.to

Live Chat
Chat Pages
Contacts
Knowledge Base
AI Assist

Add a small JavaScript snippet to your site and monitor customer activity in real time

Intercom

Help Desk
AI Chatbot
Proactive Support
Messenger
Apps and Integrations
Platform

Intercom provides a range of products and features to boost productivity, cut support volume, deliver personalized support at scale, and engage with customers through various channels.

Intercom

Workspace that connects inbox, tickets, and help center
AI chatbot and automations
Product tours, outbound messages, and more for proactive support
Fully integrated, omnichannel platform
Messenger apps and integrations
Customer service trends, product releases, and best practices in the resource library
Integrate with or build apps on top of Intercom in the developer hub
Insights and best practices from industry experts in webinars
Deep-dive courses in the academy to master Intercom
Product demos in the demo series to learn how Intercom can grow your business
Community to ask questions, find answers, learn from experts, connect, and get inspired
Help center articles for faster self-serve answers

To use Intercom's integrated knowledge base, set up a central place for customers to find answers, tips, and important info. Customize the help center to match your brand. Create engaging articles with multimedia and tailor them to different audiences. Use feedback loops to improve your content. Use outbound messaging to resolve issues before they arise.

Gorgias

AI-driven customer support automation
Integration with multiple ecommerce platforms
Real-time analytics and performance monitoring
Centralized communication across channels

To use Gorgias, ecommerce businesses can sign up on the website, integrate their existing customer support channels, customize the AI agent, and monitor customer interactions to optimize support and sales strategies.

Dialpad

All-in-one customer communication platform
AI-driven call management
Cloud-based support and contact center solution
Sales outreach automation

Dialpad Basic $15 per user per month Basic communication features for small teams
Dialpad Pro $25 per user per month Advanced features including AI insights and reporting
Dialpad Enterprise Custom pricing Tailored for larger organizations with specific needs and large teams

To use Dialpad, sign up for an account, select the desired communication tools, and start connecting with your customers using AI-enhanced features like note-taking and insights.

DocsBot AI

Custom chatbots trained on your documentation
Question/Answer bots with code examples and formatted output
Embeddable widgets for easy integration
Custom copywriting assistance using AI
Reply to support tickets automatically
Index internal knowledge base and documentation
Powerful API for integration with your own products

Hobby $19/month Create a basic DocsBot for quick answers and copywriting
Power $49/month Suitable for power users and small businesses
Pro $99/month Most popular plan for small businesses
Business $499/month For serious traffic and priority support

To use DocsBot AI, you can start by signing up for a free account. Once you're signed in, you can easily import your documentation and other content using the provided importers, such as URL and sitemap importers, document file upload, or bulk import via CSV. After indexing your content, you can train and deploy your custom chatbots in minutes. The AI chatbots can be embedded on your website, app, or integrated with other platforms using the provided API and embeddable widgets. You can also utilize DocsBot AI for custom copywriting, reply to support tickets, and internal knowledge base indexing.

OpenPhone

Dedicated phone numbers for work
AI-powered call summaries and transcripts
Shared team numbers for collaborative communication
Integration with popular tools like Zapier and HubSpot

Basic $10 per month Essential features for individuals and small teams
Pro $20 per month Advanced features for growing teams
Business $40 per month Comprehensive solutions for larger organizations

To use OpenPhone, simply sign up on the website, set up your phone numbers, and begin managing your calls and messages through the intuitive app available on all your devices.

Newest AI Customer Service Assistant AI Websites

AI voice agents that automate calls to enhance customer satisfaction and drive growth
E-commerce tool tracking ads to boost sales and profits.
AI Discord bot for community support and ticket management.

AI Customer Service Assistant Core Features

Automated Response

AI Customer Service Assistant can answer commonly asked questions automatically without any human intervention.

24/7 Availability

The virtual assistant can offer support to customers round the clock, ensuring prompt responses at all times.

Multi-lingual Support

These assistants can interact with customers in various languages, making them highly versatile.

Integration Capabilities

AI assistants can be integrated into various platforms, including websites, apps, and social media platforms.

Who is suitable to use AI Customer Service Assistant?

AI Customer Service Assistants can be useful across a wide array of industries that include e-commerce, banking, telecommunications, hospitality, and healthcare. They are particularly beneficial for businesses with high volume customer interactions and those looking to scale their support without excessively increasing their staff.

How does AI Customer Service Assistant work?

AI Customer Service Assistant primarily works through a combination of NLP (Natural Language Processing), machine learning, and chatbots. NLP helps it to understand and generate human language. Whereas, machine learning enables it to learn from its interactions with users and improve over time. When a user inputs a query, the assistant parses and understands the request, after which it either provides the relevant information or performs the desired action.

Advantages of AI Customer Service Assistant

AI Customer Service Assistants have several advantages, including providing immediate responses, reducing human errors, handling multiple queries simultaneously, offering 24/7 support, and delivering personalized experiences. Furthermore, they reduce the workload on customer service representatives, allowing them to focus on more complex tasks.

FAQ about AI Customer Service Assistant

Can AI Customer Service Assistant handle complex queries?
What is the benefit of using an AI Customer Service Assistant?