Rallied
What is Rallied?
Rallied is an AI technician for managed service providers (MSPs) that connects to PSA, RMM, Microsoft 365, identity, documentation, and collaboration tools to resolve L1 and L2 support tickets automatically. It executes tasks such as password resets, account unlocks, MFA-related fixes, mailbox permissions, group membership changes, onboarding, and offboarding. Rallied can also triage tickets, ask users relevant questions, update PSA records, notify requesters, retrieve documentation, and dispatch issues to the appropriate technician. The service is designed to connect and begin operating within the same week without workflow building, a dedicated administrator, or an implementation fee. Its website also provides a free MSP ROI calculator that estimates the annual cost of repetitive help desk work and potential automation savings.
How to use Rallied?
Book a free 30-minute discovery call to scope the deployment and identify suitable workflows. Rallied then connects to the MSP's PSA, RMM, Microsoft 365, identity, documentation, Slack, Teams, or other supported tools, with permissions configured for autonomous or human-approved actions. During the 30-day free trial, the Rallied team tunes integrations and expands supported workflows. Users can also enter the number of help desk technicians, loaded annual technician cost, and repetitive-ticket percentage into the ROI calculator to estimate current costs, hours spent, and potential savings.
Rallied's Core Features
Autonomous resolution of L1 and L2 tickets
Password resets, account unlocks, MFA fixes, permission changes, and group membership updates
Automated onboarding and offboarding across M365, identity, RMM, and PSA systems
Ticket triage, categorization, user questioning, prioritization, and dispatch
Automatic user notifications and PSA ticket updates or closure
Integrations with ConnectWise, Autotask, HaloPSA, SuperOps, Datto RMM, NinjaRMM, Microsoft 365, Entra ID, Okta, JumpCloud, Google Workspace, IT Glue, Hudu, and Atlassian
Configurable autonomy and human approval guardrails
Free MSP ROI calculator for estimating repetitive-ticket costs and automation savings
Rallied's Use Cases
Automatically unlock an employee's Entra ID account and restore VPN access
Reset passwords and MFA access without a technician opening the ticket
Process new-hire onboarding by creating accounts, assigning licenses, adding security groups, and updating the PSA
Schedule contractor offboarding, revoke access, reclaim licenses, and document the completed work
Triage incoming support requests, collect missing information, and route complex issues to the right engineer
Calculate how much an MSP spends annually on repetitive help desk tickets
FAQ from Rallied
What types of tickets can Rallied resolve?
Can Rallied actually execute fixes, or does it only provide recommendations?
How quickly can Rallied be deployed?
Does Rallied require a dedicated administrator or training dataset?
Can organizations control what Rallied does autonomously?
Does Rallied offer a free trial?
How does the MSP ROI calculator work?
Is Rallied's paid pricing publicly available?
Rallied Support Email & Customer service contact & Refund contact etc.
More Contact, visit the contact us page(https://rallied.ai/contact/)
Rallied Company
Rallied Company name: Rallied .
Rallied Company address: .
More about Rallied, Please visit the about us page(https://rallied.ai/about/).
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Rallied Pricing
30-Day Free Trial
Free
Rallied handles integration tuning, edge cases, and workflow expansion during the trial. No implementation fee is stated.
Paid Deployment
Contact for Pricing
Custom pricing is discussed after scoping the MSP's stack, permissions, and automation requirements.
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