Why should I use AI in a help center?

AI is the next step towards helping customers faster. Reduce resolution times and deflect repetative support tickets.This saves you a lot of time and money.

Can I import articles from Intercom or Zendesk?

Yes! You can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk and Freshdesk in one click. If you need help in importing existing support content, you can mail us at care@help.center.

Can I connect with my own domain?

Yes, you can change yourcompany.help.center to your own custom domain like help.yourcompany.com. Kindly mail us at care@help.center with an email request.

How to improve the answers given by AI?

AI takes it’s knowledge from help articles. You can change the content of the article and it will automatically improve the answers.Also you can see all the AI conversations inside the dashboard. You can see answers that are reported by users. It is possible to improve AI answer by giving more information. That will also instantly improve your AI.

Can I use content from my website in AI?

Our AI primarily works using help articles. But yes, you can enter your website and our AI search and chat will start answering customer's questions based on that content also.

Does Help.center work using ChatGPT?

We use Open AI's latest and greatest model GPT-4 to create an AI from your knowledge base. It automatically learns every help article. When a customer asks a question, it scans through all the help articles to generate the best and easy-to-understand answer for the customer.

How secure is my data and where is it located?

Our servers and databases are hosted by AWS located in EU region. Your data may be processed outside of EU by Open AI chatGPT if you use our AI features.

Help.center: AI-powered customer support knowledge base and chatbot solution.

Name: Help.center
Rating: 5 (56 reviews)
Author: toolify

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Introduction:

AI-powered customer support knowledge base and chatbot solution.

Added on:

May 28 2023

Monthly Visitors:

42.8K

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Help.center Product Information

What is Help.center?

Help.center is a self-serve support tool powered by chatGPT to help you reduce customer support tickets. It is a full-fledged customer support knowledge base solution powered with chatGPT to help customers get instant answers. You can have yourcompany.help.center website where customers can use AI search and also deploy an AI chat widget to your website to support customers in a conversational way. Deliver instant answers to customer questions using AI and boost customer satisfaction. Add an AI chatbot to your website and create a self-service doumentation portal.

How to use Help.center?

Create a help center website (yourcompany.help.center), import existing knowledge base articles, and deploy an AI chat widget to your website. The AI automatically learns from the articles to answer customer questions.

Help.center's Core Features

AI-powered knowledge base

AI Chatbot

AI Search

Ticket Inbox

Automatic Learning

Multilingual support

24x7 support

Help.center's Use Cases

Reducing customer support tickets with AI-powered instant answers.

Providing 24/7 customer support through an AI chatbot.

Creating a self-service documentation portal for customers.

FAQ from Help.center

What is Help.center?
Why should I use AI in a help center?
Can I import articles from Intercom or Zendesk?
Can I connect with my own domain?
How to improve the answers given by AI?
Can I use content from my website in AI?
Does Help.center work using ChatGPT?
How secure is my data and where is it located?

Help.center Support Email & Customer service contact & Refund contact etc.

Here is the Help.center support email for customer service: [email protected] . More Contact, visit the contact us page(https://reach.at/helpcenter)
Help.center Company

Help.center Company name: micro.company .
Help.center Login

Help.center Login Link: https://dashboard.help.center
Help.center Sign up

Help.center Sign up Link: https://dashboard.help.center/register
Help.center Pricing

Help.center Pricing Link: https://help.center/pricing.html

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Help.center Reviews (0)

5 point out of 5 point

Help.center Pricing

Free

Public knowledge base, Chat widget, 50 AI answers/mo

Business

$19 per seat / month

Public knowledge base, Chat widget, 500 answers/mo*, Inbox for tickets, Improve AI with FAQs & Links, Invite team members, Integrations, Remove branding, Custom domain

For the latest pricing, please visit this link: https://help.center/pricing.html

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