Kanal
What is Kanal?
Kanal is a marketing and customer messaging platform for Shopify brands, focused on WhatsApp and also supporting RCS, iMessage, and SMS. It helps businesses recover abandoned carts, send targeted campaigns, automate customer journeys, and provide customer support with an AI agent. Kanal connects to Shopify to use product, customer, and order data, and provides performance reporting that attributes revenue, orders, and ROAS to campaigns and automations.
How to use Kanal?
Install Kanal from the Shopify App Store and connect it to your Shopify store. Set up cart recovery messages, customer segments, campaigns, and automations using your store data. On eligible plans, connect integrations such as Klaviyo or Gorgias and configure the AI agent. Track attributed revenue, orders, and ROAS in the performance dashboard.
Kanal's Core Features
Automated WhatsApp abandoned-cart recovery
Targeted WhatsApp campaigns using Shopify customer data
AI agent for customer questions, product recommendations, and order tracking
Automations for order updates, upsells, reviews, and win-back journeys
Performance dashboard for revenue, orders, and ROAS attribution
WhatsApp, RCS, iMessage, and SMS channel support
Integrations with Shopify, Klaviyo, Gorgias, Recharge, Crisp, Loyoly, and Splio
Kanal MCP connection for supported AI assistants and coding tools
Kanal's Use Cases
Send WhatsApp reminders to customers who abandon checkout and direct them back to their saved cart.
Send targeted promotional campaigns to opted-in customer segments based on Shopify data.
Answer order-status, shipping, and sizing questions with an AI agent.
Automate order notifications, post-purchase upsells, review requests, and customer win-back messages.
Measure the orders and revenue attributed to messaging campaigns and automations.
FAQ from Kanal
What is Kanal?
How much does Kanal cost?
What is included in the Pro plan?
What does Scale add to Pro?
Is there a commitment?
How much does an additional market cost?
Which integrations are included from Scale?
Does Kanal offer a free plan or trial?
Kanal Reviews (0)
Kanal Pricing
Pro
€89 per month
No commitment. Includes 1 user, a chat widget and inbox, abandoned-cart recovery, WhatsApp campaigns, and a performance dashboard.
Scale
€149 per month
No commitment. Includes everything in Pro, 5 users, segments, unlimited and advanced automations, AI agent, Kanal MCP, integrations, and multi-market support. Extra markets cost €50 per month each.
Business
€350 per month
No commitment. Includes everything in Scale, unlimited users, expert flow setup, continuous optimization, campaigns on demand, and a dedicated account manager. Extra markets cost €50 per month each.
Agency
€1,900 per month
No commitment. Includes everything in Business, plus WhatsApp strategy, marketing creative production, campaign copywriting, and consolidated reporting per client. Extra markets cost €50 per month each.
Analytic of Kanal
Kanal Website Traffic Analysis
Geography
Top 5 Regions
Kanal Launch embeds
Use website badges to drive support from your community for your Toolify Launch. They're easy to embed on your homepage or footer.
Alternative of Kanal
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