How long does Talki take to set up?

Talki can be set up in minutes. Connect a web chat widget, forward your support email, or link a Telegram bot, then point the AI at your documentation.

How does Talki learn about my product?

Talki scans your website and documentation to build a knowledge base that its AI uses to answer support questions.

Which support channels does Talki support?

Talki supports web chat, email, and Telegram, with integrations including Slack, Stripe, WhatsApp, Discord, and webhooks.

Does Talki offer a free plan?

Yes. The Bootstrapper plan is free and includes one agent, 100 chats per month, and a chat widget. Talki also offers a 7-day free trial with no credit card required.

Can Talki automatically resolve tickets?

Yes. The AutoPilot AI agent reads the ticket and customer context, replies using the knowledge base, and closes or escalates the ticket when necessary.

Can support agents access payment and customer information?

Yes. Backend Connect can display plan information, MRR, company details, and custom fields inside each ticket.

Talki: AI helpdesk for automated multichannel B2B customer support

Name: Talki
Rating: 5 (74 reviews)
Author: toolify

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Introduction:

AI helpdesk for automated multichannel B2B customer support

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Aug 26 2026

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Talki Product Information

What is Talki?

Talki is an AI-native B2B customer support helpdesk for gaming, fintech, and other growing teams. It combines web chat, email, and Telegram conversations in one shared inbox. Its AI agent uses a company’s documentation and customer context to answer routine tickets, resolve issues automatically, and escalate complex requests to human agents. Talki also provides payment and customer profile context, built-in translation, macros, analytics, Telegram integration, and workflow automation.

How to use Talki?

Sign up for Talki, connect a support channel such as web chat, email, or Telegram, and point the AI at your documentation. Talki builds a knowledge base and begins answering routine questions. Agents can manage escalated conversations in the shared inbox, use customer and payment context, apply macros, translate messages, and track support metrics.